Returns, Refunds, & Exchanges
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. We offer free returns or exchanges within 14 days of receiving your order. PLEASE NOTE that a handful of our manufacturers do not accept returns which is why we stress choosing your item(s) carefully. Please refer to the 'Return Policy' Tab on the product description pages.
Returns that are granted will be refunded on your original form of payment. Any requests for exchanges/refunds after 14 days will not be accepted.
We will refund the full cost of the merchandise. Shipping charges will be refunded only if the return is a result of our error or defective item.
Please note the following exceptions to our return and exchange policy:
- Discounted/Sale items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Please note that for personal hygiene reasons, we do NOT accept returns or exchanges on: swimwear, bodysuits, lingerie or accessories (jewelry, belts, undergarments).
To initiate a return or exchange, please complete the following steps:
- Email us your request for a return/exchange along with your order ID
- Identify the products you wish to return or exchange from your order
You will then be contacted by us regarding your request along with instructions to:
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided. Once you have your label, remove all previous shipping labels or information from your return packaging. Print out your return label and attach to your package. Drop it off with the shipping carrier referenced on your return label, either being USPS or UPS. To avoid returns lost in transit, please drop your return off with the correct carrier. We recommend keeping your shipping receipts until your return is refunded.
- Damaged Items: Please send us your order number, describe the issue and send us a photo(s) showing the damage upon receipt.
- Canceling Orders: Please send us your order number and tell us the reason for cancellation. We can only cancel orders that have not been processed. Once an order has been processed and is on it's way to you -depending on the return policy from the supplier- you can return your order only after it's been delivered to you within 14 days of receipt.
- Please do not send returns to the address on the package. Returns will only be honored if they are sent to the address provided by Customer Service.
A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received. Once your refund has been issued, you will receive a confirmation email and refund amounts. We won't leave you hanging!
As always, any questions can be directed to us & we'll be more than happy to help!